Policies

Cancellations/Appointment Amends

If you are unable to attend your appointment for any reason a minimum of 24 hours notice is required. Notification may be given by text, telephone (including voicemail), email.  The cost of your appointment will be charged for cancellations or amendments with less than 24 hours notice.  If you have already paid for a course of treatments and for any reason you need to cancel or reschedule with less than 24 hours notice you will forfeit that particular appointment and not be able to re-book it for another time. 

Payment for the cancelled treatement, under 24 hours notice, will be required before any further bookings can be taken.

We will send a text reminder prior to your scheduled appointment to the telephone number provided on the consultation form.  Please keep us updated on any changes to your contact information. 

Consultation

Please provide as much detail as possible on the consultation form, which we will email (or post if no email available) to you as soon as you make a booking.  We request that you email the form back to us prior to your appointment so we can plan ahead and therefore use the appointment time effectively.  The initial consultation and assessment are included in the price. 

It is your responsbility to update us on any future updates/changes to your health, including changes to your medication, illnesses, operations, pregnancy and so on.   Please also keep us updated on any personal changes, change of home address, phone number and so on.

Mobiles

We suggest switching your mobiles off during your tretament to allow you to fully relax.

Pregnancy

We need to know if you are pregnant, even if the rest of the world is oblivious. It is advised if you contact us in advance of the appointment to ensure we can treat you, particularly if you are in your 1st trimester. 

Treatment Duration

All appointments are 55 minutes treatment time.

Privacy Policy

At Mind Body Solutions we are committed to your privacy.   In response to the new Data Protection Act we have developed a new privacy policy.  Please see below the overview of the policy.  If you should require a copy of the full policy please email us at mindbodysolutionsclinic@gmail.com

Why do we collect your personal data?

We collect and use your personal data to enable us to provide the best treatment plan for you.

How do we collect your personal data?

We collect your data when you contact us to book a treatment and then you complete a consultation form.  We will do our best to take care of your data so as to protect your privacy by following our privacy policy.

We don’t share your personal data with third parties

Your personal data will be used by Mind Body Solutions employees only, solely for the purposes of supporting your engagement with us to assist your health needs.

We will protect your personal data

Your personal data is securely stored on databases and we will follow security guidelines to keep your personal data safe.

Your rights in relation to your personal data

The new law gives you certain rights in relation to your personal data, in particular a right to a copy of your personal data and a right to have personal data deleted.  You can exercise these rights at any time by contacting mindbodysolutionsclinic@gmail.com.   Please note in order to have treatment a current signed consultation form, with up to date information, must be in force.  If you should choose to have your personal data deleted and you should require a treatment in the future, a new consultation form would need to be completed.

Privacy Notice:

The data you provide to Mind Body Solutions will be stored securely and will be used for the purposes of providing bespoke treatments.  Our data protection policy is available and is accordance with the Data Protection Act.  To support your engagement with us we will contact you to confirm appointments.  You can opt out of receiving your appointment reminders by  contacting mindbodysolutionsclinic@gmail.com.